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Sivu: 1Sivu: 2Sivu: 3Sivu: 4Sivu: 5landowners the media GASUM’S MAIN STAKEHOLDERS AND STAKEHOLDER ENGAGEMENT stakeholders that have been identified as the most important for Gasum’s operations include customers, employees, owners, political decision-makers at the national and local levels, landowners, the media, r&D partners and subcontractors and consultants. all of these play a major role in the development of our r&D partners operations and operational capacities. information about the company and its operations is also requested by many educational institutions and students. Gasum examines stakeholder opinions using a customer survey (every other year) and employee survey (every other year) and commissions other surveys whenever necessary (incl. a survey among municipal decision-makers in 2009–2010 and a stakeholder survey to identify important corporate responsibility themes in 2010). another important type of stakeholder cooperation is participation in the activities of industrial associations in Finland and internationally, submission of statements and opinions to parliament and ministries as well as hearing and other processes related to land expropriation during construction projects. the most important statements provided by Gasum are published online at: http://www.gasum.fi/vastuullisuus/yhteiskunta/sivut/edunvalvonta.aspx. according to the Gasum customer relationship survey conducted in 2010, many of the issues assessed had developed positively since the previous survey. However, significantly fewer Gasum customers anticipated any increases in their natural gas consumption in their estimates of future developments in natural gas usage. reductions in consumption were justified by the increase in overall gas price, which was connected with the new tax solutions. Gasum seeks to further increase flexibility in natural gas pricing and influence political decision-makers to preserve the conditions for natural gas use. a particular issue that emerged in regional surveys was the role of biogas in future gas solutions. Gasum is developing business activities related to biogas and continues to seek more active contacts with key regional influencers, such as elected officials of municipalities and cities, in particular. Owners Customers subcontractors Employees political decisionmakers at the national and local levels Consultants Corporate responsibility report 2010 5
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