Gasum Annual Report 2010

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Breakdown by age group Years employed Personnel groups Under 25 yrs. 26–40 41–55 56– 1,9% 35,6% 41,4% 21,1% Under 10 yrs. 11–20 21–30 31– 41,1% 17,3% 30,4% 11,2% Executives Managerial and expert White collar Blue collar 5% 36 % 29 % 30 % The year 2010 saw the deployment of our customer relationship strategy at workshops organised in our ofﬁces around the country. In addition to training to improve customer relationships, we launch a new CRM system that covers all customer and stakeholder data. Our traditional spring training event targeted at our entire personnel gathered 120 Gasum employees to learn about issues shared by all of us. The event’s theme,”Your attitude makes a difference”, was covered from the perspectives of competence, managerial staff and customers. Reduced travel promotes safety and cuts down fuel consumption and environmental emissions. A JOB WELL DONE PRODUCES RESULTS Gasum uses a reward scheme that encourages employees to develop our functions. Employee or team-speciﬁc objectives are set to support our strategy, and their achievement creates the basis of the payment of performance bonuses. Gasum also rewards employees every year for high quality in their work. In 2010 employees including installation staff were rewarded for excellent customer service and for securing new contracts. SYSTEMS TO SUPPORT INFORMATION DISTRIBUTION Geographical distances make uniform information distribution challenging. We launched an online training programme aimed at our entire personnel to facilitate the learning of important issues and the distribution of information during the year under review. Our intranet acts as a channel for information provision and as a management tool. It can also be used to exchange opinions and discuss current information using features such as blogs. All Gasum ofﬁces have a videoconferencing system which is used actively for internal and external meetings. The system has helped to considerably avoid Gasum employees’ travel between ofﬁces. Reduced travel promotes safety and cuts down fuel consumption and environmental emissions. Gasum Employee of the Year 2010 Tero Kinnunen Systems Expert A Gasum Employee of the Year has been elected since 1987, and the title for 2010 was awarded to Systems Expert Tero Kinnunen from Kouvola. The jury consisted of previous holders of the title and was chaired by Gasum Employee of the Year 2009, ”Mr Natural Gas” Arto Riikonen. The jury regarded Tero as a top expert in his ﬁeld, a young and respected professional who is productive, helpful and reliable. Tero started with Gasum as a summer trainee in periodic maintenance back in 1990. – I couldn’t imagine a better place to work, he comments on his career at Gasum. 23

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